Exchanges & Returns

We want every Cleora piece to feel right. If it doesn’t, returns and exchanges are straightforward.

Returns

Love it — or return it.

You may return eligible items within 30 days of delivery, provided they are:

Unworn and in original condition
Returned with original packaging

Earrings are not eligible for return or exchange due to hygiene reasons.

Exchanges

We offer exchanges on eligible items, subject to availability.

To request an exchange, contact us with your order number and the item you’d like to exchange. Items must meet the same eligibility criteria as returns.

Non-Returnable Items

The following items are not eligible for return or exchange:

Earrings (for hygiene reasons)
Worn or altered items
Custom or personalised pieces

Earrings

Earrings are not eligible for return or exchange due to hygiene reasons. This policy is in place to protect the health and safety of our customers.

If an earring arrives faulty or damaged, please contact us on receipt so we can arrange a replacement or refund where appropriate.

Custom or made-to-order items are also non-refundable.

If a custom item arrives faulty or damaged, please contact us on receipt so we can arrange a replacement or refund where appropriate.

We recommend reviewing product descriptions carefully before purchasing.

How to Request a Return or Exchange

Contact us within 30 days of delivery with your order number and request.
We will provide return instructions if your item is eligible.
Once received and inspected, your return or exchange will be processed.

Refunds

Approved returns are refunded to the original payment method once inspection is complete.

Refunds are processed within 5–10 business days after your return is received and inspected. Your bank may take additional time to reflect the refund.

Shipping fees are non-refundable unless the item is faulty or incorrect.